Please note all our candles are hand-poured in studio on Toronto, it takes 1-3 day to process the order, once dispatched, you will be notified. Please add delivery time to it. 

Although it might look unusual, this a possible result due to the natural qualities of soy wax with no preservatives. It sometimes happen due to different ambient room temperature and speed at which candle cools down. 

Yes, we offer local pick up at our studio in Etobicoke, ON. Please note it's not a store front, so you cannot purchase at the door! After you place your order online, select local pick up, and you will receive an order confirmation that it's ready for pick up.

Address details is at your confirmation email.

Orders must be picked up within 10 days after confirmation email/message, otherwise they will be cancelled and refunder in form of original payment.

If you have any questions about pick up policy email us for more info! hello@westendcandle.ca

For a proper burn, you must trim the wick before every burn and allow wax to fully melt to the edge of the can, both on the first burn and consecutive ones! Do this by breaking off the TOP black bits of the wick and/or using nail clippers to shorten the wick to be about 1/8″ – 3/16″. The shorter height allows the wax to capillary up the wick to feed the flame properly. Our wicks light best with a BBQ lighter (hold it 5-8 seconds when lighting). If you think you've over trimmed the wick, use a butter knife to scrape out a bit of wax directly underneath the wick and relight with a BBQ lighter. If your candle starts to tunnel, your wick can have troubles staying lit. To fix this, use the butter knife to take out the tunnelling wax to level out the surface of the wax.

Wax should all be level and approx 1/8" below the wick. Patience is key here, you're working with a mini fireplace! 

Candle tunnelling happens when a candle burns down its centre, leaving a ring of hard wax around the outside. This is a result of your candle not given enough time to fully melt to the edges (1-2 hours). This leftover wax means your candle won’t achieve it’s maximum burn-time and the wick will become more and more difficult to light and eventually be drowned by melting wax.

Thankfully, there are a number of things you can do to help your candle burn evenly and efficiently, leaving as little residual wax as possible.

Our favourite method is using foil:

1. Light your candle. Poke a hole in a piece of aluminium foil and place around the top of the candle.

2. This allows the heat to stay in and melt the rim of hard wax on the sides. Keeping your candle in eye sight at all times, leave it sitting for 1-2 hours. Check every half hour, and eventually you’ll have a good even wax pool and a re-set candle. Please be careful when removing the foil, it will be hot!

3. Note: If there’s too much liquid wax that is now drowning the wick, use a tissue paper to soak up the excess and level out the wax! The aim of the foil method is to increase the heat trapped at the top of the candle, hopefully enabling the stubborn hard wax left up the sides to melt.

All orders are posted via Canada Post unless chosen different at shipping method section. This may take 3-5 business days in normal condition. Orders within ON will arrive within a few days, anywhere else can take up to 7-14 days. All shipping fees are automatically calculated at checkout and international package. Post time will be affected by the impact of Covid-19. Please set aside additional time during high volume seasons like Christmas. 

Shoot us an email at hello@westendcandle.ca and
we will get back to you asap.